Pelican Torches and Headlamps
LIMITED LIFETIME WARRANTY
This Warranty, issued by Pelican, refers to the return of product to the manufacturer. If you purchased the item from us we can probably solve your problem in a more timely manner, so please call us first. (Bob Heelan – 0411 639 910)
We have had only 26 legitimate warranty claims in 14 years so don’t lose any sleep. All legitimate claims were approved and the items repaired at no charge or replaced, including a 12 year old dive torch.
When considering Warranty Claims, these are some examples of the responsibilities of the buyer. They are all obvious but we mention them here to avoid any perception of “fine print” omission.
Some products with Approvals (such as those for hazardous environments)
have restrictions on the type and brand of battery to be used. These
restrictions are imposed by the testing authorities, not the
Lifetime guarantees exclude abuse, batteries, bulbs and chargers. Rechargeable batteries and chargers have a (1) one year warranty with proof of purchase.
“O” rings must be kept greased and replaced if damaged as per product instructions. (Replace “O” rings annually or when damaged)
Warranties are void if the product has been abused beyond normal wear and tear.
Any liability, express or implied, is limited to repair or replacement of the product only.
All cost of transport in processing a warranty claim will be borne by the buyer.
Scratches or cosmetic damage are not included.
Guarantees do not cover shark bite, attacks by Tasmanian Devils or
children under five.
There may be other considerations peculiar to the product or the manufacturer. Be sure to check the Warranty included with the product.
The above comments were inserted by Bob Heelan of Montville Creative Products and are not part of Pelican Products Warranty Statement below.
PELICAN LIMITED LIFETIME WARRANTY
Your Guarantee of Excellence
Pelican Products, Inc. (“Pelican”) guarantees its flashlights and headlamps for a lifetime against breakage or defects in workmanship. This guarantee does not cover the lamp or batteries.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE, nor shall Pelican’s liability to the purchaser for damages exceed the purchase price of the product in respect of which damages are claimed.
Pelican will either repair or replace any defective product, at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Pelican reserves the right to replace a broken or defective product with a standard Pelican product of comparable size and quality if no comparable limited edition product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.
To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product, and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.
In Australia: The benefits provided to you under this warranty are in addition to your rights and remedies as a consumer under the Competition and Consumer Act 2010 (Cth) (“the Act”). Nothing in this warranty limits the rights or obligations of a party under provisions of the Act in relation to the supply to consumers of goods which cannot be limited, modified or excluded. If applicable, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you are not a consumer under the Act, then your rights may be limited. To make a warranty claim, the purchaser must complete the warranty claim form at pelican.com/claim. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product, and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates. In the event that Pelican determines that any returned product is defective, within the terms of this warranty, Pelican shall pay the purchaser all reasonable costs of the purchaser in making claim under this warranty.
Remote Area Lighting Systems products are covered by a 1 year warranty; not a Limited Lifetime Warranty